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Environment Custom Fields

Learn what Environment Custom Fields are and how to use them in Jira:

What are Environment Custom Fields?

Environment Custom Fields are used to link Jira Issues and Service Management Requests with Golive Environments.

Why Environment Custom Fields?

Linking your Jira issues to Golive Environments will enable your teams to build accurate statistics about the number of issues/tickets created, reproduced, tested,... in your various environments.

For example, you may add the following Environment Custom Fields to your "Bug" issues:

  1. Detected in: Environment in which a new issue has been detected

  2. Tested in: Environment in which a fixed issue has been tested

You can add up to 50 Custom Fields, so possibilities are just limited by your imagination!

  • Reproduced in

  • Demoed in

  • Environments to book

  • Ordered Environments

  • Target Environments

  • etc.

Environment Custom Fields can then be used to setup custom workflows that we deal with your environments, for example:

The concept of Environment Custom Fields is similar to the Version concept in Jira: you have only one inventory of Versions but you can have different Version fields on the same issue (ex: Fix Version/s and Affects Version/s).

Create an Environment Custom Field

You must be a Jira Administrator in order to create a new Environment Custom Field.

If you have never created a custom field before, please read the Atlassian documentation in order to understand the concept: Atlassian Support - Adding a custom field :

  • Select "Environments" custom field type

  • Do the rest of the configuration as for any other custom field types

By default, the Custom Field options are all Environments from Applications linked to the current Jira Project. It is possible to disable this behavior from the Custom Field configuration or additional restrictions can be applied :

Service Management Setup

  • Add Custom Field to your Jira Service Management project screens (same procedure as for Jira)

  • Browse your Service Management Project Settings page and open the Request Type settings:

  • Go to "Edit fields" of the corresponding Request Type:

  • Click on "Add a field" button (top right)

  • Select the Environment Custom Field you want to add

  • When the field is added, click "enable"

  • Refresh the page

  • your field is now available to be shown on your Request Type:

  • Click on "Show" button

  • Added environment field will now appear on Request Form and on Detail Form of your Service Management requests:

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